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Contact Us

Contact Us

We’re here to help. If you have questions about an order, product details, shipping, or our policies, please feel free to reach out to us using one of the options below.

Email Support

For the fastest and most accurate assistance, please email us at sunluxhair@gmail.com.
When contacting us, including your detailed inquiry will help us assist you more efficiently.

You may also send us a message using the contact form below. Our customer service team typically responds within 1–2 business days.


Send Us a Message

 

FAQs


You have questions, we have answers.

What type of hair does SunLux Hair use?

SunLux Hair uses 100% premium human hair, carefully selected from high-quality single donors. All hair is cuticle-aligned, minimally processed, and quality-checked to ensure softness, natural movement, and long-lasting wear.

SunLux Hair offers top-tier virgin human hair. The hair has not been chemically altered (no acid wash or harsh processing) and maintains its natural cuticle direction for durability and shine.

With proper care, SunLux Hair can last 9-12 months or longer, depending on the product type and maintenance routine. Our extensions are designed to be reusable and long-wearing.

Yes. SunLux Hair can be colored, toned, or bleached by a professional. For best results and hair longevity, we strongly recommend professional coloring and deep conditioning after any chemical service.

SunLux Hair is cuticle-aligned and quality-controlled to minimize shedding and tangling. Proper installation, gentle handling, and regular maintenance will keep your hair smooth and manageable.

SunLux Hair provides a full range of professional extension options, including:

• Genius Weft

• Butterfly Weft

• Nano Ring Extensions

• Fusion / Keratin Tips

• Tape-In Extensions

• I-Tip, U-Tip, V-Tip, Flat Tip

• Bundles, Toppers & Wigs

Yes. When installed and removed correctly by a professional, SunLux extensions are gentle and non-damaging. We offer no-glue, no-heat options (such as nano rings and wefts) for clients seeking extra protection.

Hair quantity depends on the method, length, and desired fullness.

• Wefts: 100-200g for a full install

• Nano Rings / Fusion Tips: 100-150 strands

Your stylist can recommend the best amount based on your hair type and goal.

Yes. SunLux Hair specializes in lightweight, discreet extensions such as nano rings, genius wefts, and butterfly wefts, making them ideal for fine to medium hair types.

To maintain quality and longevity:

• Use sulfate-free shampoo & conditioner

• Avoid excessive heat

• Always detangle gently from ends to roots

• Store properly when not in us

• Follow professional maintenance schedules

Yes. Most SunLux Hair extensions are reusable multiple times with proper care and professional reinstallation.

Absolutely. SunLux Hair is developed with professional stylists in mind, offering consistent quality, precision-crafted attachments, and luxury results for high-end salon clients.

For general inquiries, pls contact sunluxhair@gmail.com
Customer Support Hours : Monday – Friday | 8:00 AM – 9:00 PM (EST)
For general inquiries, customer support, or press: contact@pralise.com.au
Customer Support Hours : Monday – Friday | 12:00 PM – 9:00 PM (AEST)
For general inquiries, customer support, or press: contact@pralise.com.au
Customer Support Hours : Monday – Friday | 8:00 AM – 9:00 PM (EST)
For general inquiries, customer support, or press: contact@pralise.com.au
Customer Support Hours : Monday – Friday | 12:00 PM – 9:00 PM (AEST)
For general inquiries, please contact: sunluxhair@gmail.com, and our staff will get back to you immediately after the email or message
Customer Support Hours : Monday – Friday | 12:00 PM – 9:00 PM (AEST)
Use coupon code PRALISE10 for 10% off your first order.

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